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Dunmow News

At the heart of Dunmow Waste sit the Customer Care Team

Posted on by Dunmow Waste

Brendan Hill - Senior Sales Advisor

The Customer Care team at Dunmow Waste Management sit at the very heart of the business, delivering exceptional quality of service when dealing with customers from across the county of Essex.

Young and vibrant, the team have undergone what is an extensive training programme that covers all aspects of the skip and waste clearance business from vehicle inventory, scheduling and account management to environmental regulations and sales negotiation.

To ensure customers benefit from this knowledge, each team member champions a variety of key services and responsibilities:

•  Brendan – Team Leader & Senior Sales Advisor / Online Chat
•  Cassie – Sales Compliance & Skips Out
•  Mo – Sales Advisor / Online Chat / Bookings and Processing
•  Harry – Sales Advisor / Online Chat / Bookings and Processing
•  Nick – Broker Management / Call Handling / Bookings
•  Zoe – Customer Calls / Scheduling / Transport Liaison

As a business that understands the needs of their customers, the telesales team are available to assist with customer requirements six days a week.

Monday – Friday:   7:30am – 5:30pm

Saturday:   7:30am – 12:30pm

 

Communication for a modern-day business

The Customer Care team at Dunmow Waste believe that “Communication is key” to their success and they are always looking at ways to continually exceed customer expectations, through improved customer engagement.

Online Chat:

With dedicated team members managing the Online Chat service, it is a great way for customers to find out what they want to know in a few simple steps.

Easily accessible from the Dunmow website homepage, customers can check availability for our full range of services, request quotations, check up on their order or book a skip collection or exchange.

Online Chat service is available:

Monday – Friday:   7:30am – 5:30pm

Saturday:   7:30am – 12:30pm

Dunmow Waste offers Online Chat.

WhatsApp Messaging:

As a messaging tool that has over 1.5 billion users per month, WhatsApp has become a multifaceted communication tool which is little by little being integrated within businesses to enhance and support the customer journey.

The We-Collect-Waste service from Dunmow Waste delivers a quick and effective solution to customers who may not have space for a skip or require the quick removal of their waste.  The ‘Man-and-Van’ team offers customers a more personalised service with a hands-on approach.

Dunmow Waste’s new WhatsApp service is now available for all We-Collect-Waste customers.  The process is simple; customers ‘WhatsApp’ their requirements and pictures on the dedicated number, and a member of the team responds with an accurate quotation along with confirmation of the next available collection slot.

To accept the quote, customers need only reply ‘Yes’ and they will receive a call within minutes from a member of the Customer Care team to finalise the booking.

Whatsapp Image

WhatsApp the team at: 07902 802802

Find out more at: WeCollectWaste.net

 


Dunmow Waste Management offers a wide range of professional waste management services including waste clearance, skip hire, roll-on/roll-off and grab lorry services across the Essex region from their base in Chelmsford.

To find out more about how Dunmow Waste can help you manage your waste in a legal and environmentally sympathetic way, please call our Customer Care team today.

T: 01245 466646

E: sales@dunmowgroup.com

W: www.dunmowwaste.com

 

 

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